Sunny Home CleaningSunny Home Cleaning

These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Sunny Home Cleaning services.
Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.


1. Sunny Home Cleaning services will provide domestic cleaning services as agreed by us and the Customer at the time of booking. Any changes to the service must be agreed by Sunny Home Cleaning services prior to the next service. The Customer must not request such changes directly from the Cleaner;


2. The Customer will provide the necessary cleaning products and equipment required by the Cleaner to provide the Service. All the equipment and materials provided by the Customer must be in full working order. Should the Customer require the Cleaner to provide any products and equipment, there will be an extra charge for each service. Sunny Home Cleaning services cannot be held responsible for any damages to property when the Cleaner has been instructed to use the Customer’s products and equipment;


3. If the Customer requires the Cleaner to clean behind or under any heavy items such as the fridge, washing machine, bookshelves, etc. the Customer will move those items prior to the commencement of the service. Sunny Home Cleaning services cannot be held responsible for damage to polished floors caused by the moving of Customers’ furniture for the purpose of cleaning;


4. The Customer will provide a safe working environment at their premises for the Cleaner to perform their tasks. Should the Customer have pets, they need to take adequate care to make sure they provide a safe environment for the Cleaner on the day of service;


5. Any price quoted by Sunny Home Cleaning services is an estimate only based on information provided by the Customer. If the service exceeds the quote provided by Sunny Home Cleaning services, the Customer has the option of paying the increased fee to complete the service or pay the quoted amount without the Service being completed;


6. To obtain a refund for any cleaning job, complaints must be notified to the agency within 24 hours of completion of the service. Sunny Home Cleaning services strives to achieve complete Customer satisfaction and will endeavour to resolve the problem quickly and efficiently.


7. The Customer will at no stage engage the Cleaner to watch over their children whilst the Cleaner is in their home.


8. A cancellation fee will be applicable:
• Should the Customer wish to postpone or cancel the service and has not provided at least a minimum of 24 hours notice prior to the service time.
• In the event that the Cleaner is not able to gain access to the property, for example the Customer has forgotten to leave out the key, or has locked the gate making the property inaccessible.
• The Customer agrees to pay a fee of two (2) hours, inclusive of GST.