Thứ Sáu, 7 tháng 10, 2016

Sunny Home CleaningSunny Home Cleaning

These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Sunny Home Cleaning services.
Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.


1. Sunny Home Cleaning services will provide domestic cleaning services as agreed by us and the Customer at the time of booking. Any changes to the service must be agreed by Sunny Home Cleaning services prior to the next service. The Customer must not request such changes directly from the Cleaner;


2. The Customer will provide the necessary cleaning products and equipment required by the Cleaner to provide the Service. All the equipment and materials provided by the Customer must be in full working order. Should the Customer require the Cleaner to provide any products and equipment, there will be an extra charge for each service. Sunny Home Cleaning services cannot be held responsible for any damages to property when the Cleaner has been instructed to use the Customer’s products and equipment;


3. If the Customer requires the Cleaner to clean behind or under any heavy items such as the fridge, washing machine, bookshelves, etc. the Customer will move those items prior to the commencement of the service. Sunny Home Cleaning services cannot be held responsible for damage to polished floors caused by the moving of Customers’ furniture for the purpose of cleaning;


4. The Customer will provide a safe working environment at their premises for the Cleaner to perform their tasks. Should the Customer have pets, they need to take adequate care to make sure they provide a safe environment for the Cleaner on the day of service;


5. Any price quoted by Sunny Home Cleaning services is an estimate only based on information provided by the Customer. If the service exceeds the quote provided by Sunny Home Cleaning services, the Customer has the option of paying the increased fee to complete the service or pay the quoted amount without the Service being completed;


6. To obtain a refund for any cleaning job, complaints must be notified to the agency within 24 hours of completion of the service. Sunny Home Cleaning services strives to achieve complete Customer satisfaction and will endeavour to resolve the problem quickly and efficiently.


7. The Customer will at no stage engage the Cleaner to watch over their children whilst the Cleaner is in their home.


8. A cancellation fee will be applicable:
• Should the Customer wish to postpone or cancel the service and has not provided at least a minimum of 24 hours notice prior to the service time.
• In the event that the Cleaner is not able to gain access to the property, for example the Customer has forgotten to leave out the key, or has locked the gate making the property inaccessible.
• The Customer agrees to pay a fee of two (2) hours, inclusive of GST.

Sunny Home CleaningSunny Home Cleaning

Our weekly cleaning service is a comprehensive surface clean designed to keep your home clean and tidy on a regular basis. We take care of your everyday cleaning needs while you sit back, relax and enjoy your free time!what’s included?Kitchen

clean appliance exteriorsBathrooms

clean mirrors/splash backsAll rooms


Our weekly cleaning service typically takes around 2 to 4 hours to complete. This depends on the size of your home, how often you want it cleaned and it’s initial condition.


If your home hasn’t been cleaned in a while, or if you’d prefer a more detailed and thorough cleaning service, our other cleaning packages may be more suitable: one off / spring cleaning package


 how much will it cost?


For your convenience, our weekly cleaning service is minimum charge for 2 hours.servicespriceshourseach addition hours


    weekly cleans
    $50
    minimum 2 hours
    $25


    fortnightly cleans
    $80
    minimum 3 hours
    $25


    one off/spring cleans
    $170
    minimum 4 hours
    $25


    *If you would like us to provide cleaning supplies / equipments, it will be extra charge $10 per service.how long will it take?


The total time required to clean your home can vary based on:

the size of your property

the cleaning tasks you would like us to perform

the amount of mess/clutter

the level of dirtiness/soiling

the quantity of furnishings/ornaments

the time since last cleaned





When you’re ready to make a booking, we’ll agree on a fixed time for your cleaning service and advise you of the total cost. We will always provide an accurate and realistic quote based on your requirements and our previous experience. However, please note that since the condition of properties can vary significantly and having not seen your home, it may not be possible for our cleaners to complete all of the cleaning tasks you have requested within the agreed time. If your service takes longer we’ll advise you that we need more time to complete all the tasks. You may then choose to pay for any additional time required (if the cleaner’s schedule allows) or to keep to the agreed time but leave some tasks.


 do you provide all cleaning equipment/supplies?


The Customer will provide the necessary cleaning products and equipment required by the Cleaner to provide the Service. All the equipment and materials provided by the Customer must be in full working order. Should the Customer require the Cleaner to provide any products and equipment, there will be an extra charge for each service.


Our customers typically provide  cleaning supplies and equipment such as a vacuum cleaner and mop & bucket and cleaning products, such as multi-purpose spray, bleach, brush, scourer sponge, cloths, etc. Your cleaner will advise you when you will need to replenish the products.


*Please allow at least 24 hours before you would like us to start cleaning your home.

These terms and conditions constitute the full and complete service agreement (the “Agreement”) between you (the “Customer”) and Sunny Home Cleaning services.
Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.


1. Sunny Home Cleaning services will provide domestic cleaning services as agreed by us and the Customer at the time of booking. Any changes to the service must be agreed by Sunny Home Cleaning services prior to the next service. The Customer must not request such changes directly from the Cleaner;


2. The Customer will provide the necessary cleaning products and equipment required by the Cleaner to provide the Service. All the equipment and materials provided by the Customer must be in full working order. Should the Customer require the Cleaner to provide any products and equipment, there will be an extra charge for each service. Sunny Home Cleaning services cannot be held responsible for any damages to property when the Cleaner has been instructed to use the Customer’s products and equipment;


3. If the Customer requires the Cleaner to clean behind or under any heavy items such as the fridge, washing machine, bookshelves, etc. the Customer will move those items prior to the commencement of the service. Sunny Home Cleaning services cannot be held responsible for damage to polished floors caused by the moving of Customers’ furniture for the purpose of cleaning;


4. The Customer will provide a safe working environment at their premises for the Cleaner to perform their tasks. Should the Customer have pets, they need to take adequate care to make sure they provide a safe environment for the Cleaner on the day of service;


5. Any price quoted by Sunny Home Cleaning services is an estimate only based on information provided by the Customer. If the service exceeds the quote provided by Sunny Home Cleaning services, the Customer has the option of paying the increased fee to complete the service or pay the quoted amount without the Service being completed;


6. To obtain a refund for any cleaning job, complaints must be notified to the agency within 24 hours of completion of the service. Sunny Home Cleaning services strives to achieve complete Customer satisfaction and will endeavour to resolve the problem quickly and efficiently.


7. The Customer will at no stage engage the Cleaner to watch over their children whilst the Cleaner is in their home.


8. A cancellation fee will be applicable:
• Should the Customer wish to postpone or cancel the service and has not provided at least a minimum of 24 hours notice prior to the service time.
• In the event that the Cleaner is not able to gain access to the property, for example the Customer has forgotten to leave out the key, or has locked the gate making the property inaccessible.
• The Customer agrees to pay a fee of two (2) hours, inclusive of GST.regular cleaning servicesweekly fortnightly

comprehensive surface clean

ideal as a regular cleaning serviceone off/spring cleaning service

extensive deep clean

ideal as an occasional cleaning service